Terms of Service
General Server Rules and Regulations
All information related to your account(s) is property of Muonline.eu.
We are NOT responsible for the security of your account name and password. Players must take drastic measures to protect their accounts. This simply means, never login your account(s) and password information to a non Muonline.eu website. Do not give away your login information. The moment you give away your login information or personal information you basically gave away all the items that you have, including the account itself. Infraction of this rule is done at your own risk.
Any problems arising from sharing your account(s), passwords or personal information in any Internet cafe or other actions are the sole responsibility to the owner of the account. We will not take responsibility nor provide you any support with whatever issues that may occur to your account.
Buying / selling and trading accounts for real money is PROHIBITED. All Muonline.eu accounts, items and any Muonline.eu related is a property of the server owner. If you are found buying, selling and trading items for real money you will be banned permanently. If you are caught buying, selling and trading items for real money outside Muonline.eu website, forum and in-game it will result in being banned permanently. This simply means, if we find you selling Muonline.eu properties in any of the social networks such as Facebook, Twitter, any gaming forum, or any buy, sell and trading website etc. your character(s) and account(s) will be banned without notice.
Refund Policy - Muonline.eu Administrator(s) and GM(s) will NOT be held responsible for any lost / disappeared / missing / stolen items. Whatever the cause maybe we will never refund or give back any lost items. (This also includes Seals, Wcoins, Credits, Levels, Jr. GM status and etc.)
Any donations made to the server are non-refundable. Buying credits and donations are both different things. We DO NOT sell Muonline.eu credits but we ONLY accept donations made willing by the user of the account. All donation value has its own credits rewards.
By becoming a member of a Muonline.eu.net, you are subscribing to server news letter which will be send out monthly.
2. Hacking / Cheating:
Any hacks or cheats that can compromise Muonline.eu game server, forum, files, clients and patches.
Hacking Muonline.eu Server and abusing server bugs will result in I.P. address and HD id being banned permanently.
Players who are credit harvesters or players who abuse Muonline.eu voting rewards will result in being banned permanently.
No abusing ranking systems. Example: making fake guild wars. This will also result in being banned permanently with parole.
We will not provide support and we will also not be held responsible for any problem that occurs from your I.P. address for players using "proxy" or any 3rd party software to hide real I.P. address. Do so at your own risk!
Any types of scamming will be given permanent banned. (Scamming includes: Buy and Sell, trade, offtrade and etc.). All logs will be investigated.
3. Staff Information and Staff Impersonation:
Names (Character Names / IGN (In-Game Names) and Guilds must not contain Administrator and GM nicknames. You may not impersonate or present yourself to be a representative of the Muonline.eu staffs. If caught posing as an Admin or GM you will be banned permanently.
As many of you may or may not know, the Admin and I have regular alternate characters that we like to use while in-game. These characters have different in-game names and it may look like just a normal character but these characters can give out warnings like a normal player does.
Keep in mind that if a normal gamer gives you a warning in-game is a person who actually cares for you not to get banned. They gave you a warning for a reason and once you are told not to do it then don’t do it.
4. Advertising other gaming servers will result in being banned permanently:
Any referral of MU related or non-related Muonline.eu sites are not to be discussed on either forum or in-game. This includes Advertising or mentioning other MU server(s) and forums or any other on-line gaming advertisements including rankings that do not affiliate to the Admin's server(s).
Keep in mind, that if someone invited you to another MU server and you have acknowledged this person without reporting the incident then you will also get banned a permanently for assisting a rule breaker. (See rule#5)
5. Advertising non-gaming servers will result in being banned permanently:
Referrals to any non-gaming related sites are not to be discussed on either forum or in-game. This includes advertising or mentioning other websites that contains any adult content, shopping advertisements and etc.
6. Accessory of the fact:
Anyone who dares to assist any person or players in-game and forum who breaks the rules will also be given a permanent ban.
For example: If you give assistance to someone who is selling items for real currency and gets caught or gets reported then he/she will be permanently banned without warning. Giving assistance by saying "Bro, you got reported on forum so I suggest you to move your items to a new account". If you say that to a rule breaker then you will be permanently banned.
7. Respect the Server and The Authority of Staff:
Personal negative attacks to the Server and it’s staff will not be tolerated. The Staff are doing the best as they can to better serve you to fix bugs and assist you with any inquiries or questions you may encounter in-game or in forum. The kinds of punishment for disrespecting the staff are Character Ban, Account Ban, I.P. Address Ban (Permanent).
Anyone who dares to challenge a staff’s final decision will not be tolerated. Your forum and in-game account will be banned permanently.
Staff have the supreme authority to lock and/or delete any posts or threads which they deem irrelevant or frivolous at their own discretion.
Public discussions of staff actions are not allowed on the forum.
It is prohibited to protest staff actions in titles, avatars, signatures, the chat box and in-game /post.
Staff have the FINAL say in any disputes. (There shouldn’t be any reasons for you to keep posting such matters that is already been decided.)
Staff have the right to suspend / block characters or account(s) to any gamers for investigation as precaution. Remember, we will not ban players without reason.
Staff have the right to, without question, violate any rules here they deem necessary for the benefit of the community.
If an Admin or myself makes the final decision; your suspension or ban is no longer a discussion.
We thank you for donating to our server(s) and that we are able to enhance our server(s) for the better. However, there are rules to be listed.
Any donation made is non-refundable.
If you have donated once or 100 times, it doesn't matter, you are still equal with any other player(s) who hasn't donated at all.
Donators don't have more importance in what they say than any other players. This means, that every player that donates are to be treated equally the same as non-donators.
If rules are broken donators can also be banned easily just like any players
If for any reason a donator gets banned, all items in his account(s) will be blocked along with the account. It will also not be returned to him/her under any circumstances.
9. Free Play Server:
This is a FREE PLAY private server. We do things differently than any other server(s). If you despise the game, staff or the game settings then please feel free to leave.
The interpretation of these rules is solemnly up to the administrator or the owner of Muonline.eu and these rules can change at any time without prior notice. Since rules can change; we cannot guarantee that any precedent you may find still applies, so in order to be in the safe side or if you’re unsure about what constitutes a breach of a rule, you must ask me (Lightning / Jared).
10. Digital products!
We do not issue refunds for digital products once the order is submitted.
We recommend contacting us for assistance if you experience any issues receiving or using our products.
BY BUYING OUR PRODUCT FROM OUR WEBSITE YOU AGREE THAT, BECAUSE OF THE NATURE OF THE PRODUCTS SOLD,
WHICH ARE DIGITAL, THERE ARE NO REFUNDS UNDER ANY CIRCUMSTANCE.
IF YOU SUBMIT ANY PAYMENT YOU AGREE THAT YOU WILL NOT DISPUTE, ASK FOR A PARTIAL REFUND, OR A FULL REFUND.
IF YOU DO NOT AGREE TO THE ABOVE DO NOT SUBMIT ANY PAYMENT.